Information on returns and refunds
Our policy provides a 30 day deadline for returns. If 30 days have passed from the date of purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, the item must be intact and in the same condition you received it. It must also be in its original packaging. Additional items for which returns are excluded: Gift vouchers; any item that is not in its original condition, is damaged or has parts missing due to causes unrelated to our error; any item returned more than 30 days from the date of purchase. Once your return has been received and inspected, we will send you an email to notify you that the item has been received. We will also notify you when your refund request is approved or denied. If your request is approved, your refund will be processed and a credit will automatically be applied to your card or original payment method, within a certain number of days. If you haven't received a refund yet, first check your bank account. Then contact your credit card company; It may take some time for the refund to be formally posted. Then contact your bank. There is often a processing time involved when registering a refund. If you have already followed these steps and have not yet received your refund, please write to us at the following address: support@carbonmarr.com. Only full price items can be refunded, unfortunately no refunds are possible for sale items. We only replace items if defective or damaged. If you need an exchange for the same item, send us an email to support@carbonmarr.com and send the item to the following address: Marco Fiore Via Toma 8 73010 Veglie LE Italia. To make a return, send the product to the following address: Marco Fiore Via Toma 8 73010 Veglie LE Italia. Shipping costs for returning the item will be your responsibility. Shipping costs are not refundable. If you receive a refund, return shipping costs will not be included in the refund. Depending on the country you live in, the time it takes for your replacement product to be delivered may vary. Consider using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.